fb899 Privacy Policy
fb899 gives the highest priority to the security of your personal information. This policy explains how we collect, use, and protect your data.
Table of Contents
Introduction
fb899 ("we", "our", or "the platform") operates a safe and reliable online casino and betting platform for players in Bangladesh. We believe that your personal privacy is a fundamental right. This privacy policy explains how fb899 collects, processes, stores, and protects your personal information.
When you use the fb899 website, create an account, or use our services, you are considered to have agreed to the terms of this privacy policy. We therefore ask you to read this policy carefully. If you have any questions or concerns, please contact our customer support team.
This privacy policy should be read together with the Terms and Conditions and the Responsible Gaming Guidelines.
What Information We Collect
fb899 may collect information about you in several ways. The details by category are set out below:
2.1 Information You Provide Directly
- Full name, date of birth, and nationality
- Email address and password
- Current address and postcode
- Payment method details (such as bKash, Nagad, Rocket, or Upay number)
- National ID card or passport details for identity verification
- Messages or communication sent to customer support
2.2 Information Collected Automatically
- IP address and device identity (Device ID)
- Browser type, version, and operating system
- Time of site visits, page view history, and session duration
- Referral URL (the site you came from)
- Information collected through cookies and tracking technologies
- Gaming history and betting activity
2.3 Information Received from Third Parties
- Information provided by identity verification agencies (as part of the KYC process)
- Information received from fraud prevention and risk assessment agencies
- Transaction confirmation information from payment processors
How We Use Your Information
fb899 uses your collected information only for lawful and specific purposes. The main reasons for our use of information are set out below:
- To create, verify, and manage your account
- To operate our services and gaming platform
- To process deposit and withdrawal transactions
- To complete the KYC (Know Your Customer) process
- To meet legal obligations and report to regulators
- To prevent fraud, money laundering, and other illegal activities
- To ensure responsible gaming and support players in difficulty
- To handle customer support and resolve complaints
- To improve our products and services
- To send promotional offers and updates with your consent
- To maintain website security and technical functionality
We never sell your information to advertising networks.
Disclosure and Sharing of Information
fb899 does not sell or rent your personal information to third parties. However, we may share information in the following circumstances:
4.1 Service Provider Partners
We work with trusted third-party service providers for specific services such as payment processing (bKash, Nagad, Rocket, Upay), identity verification, fraud detection, and technical infrastructure management. These partners are given access to only a limited amount of information and are required to comply with our privacy standards.
4.2 Legal Requirements
We may disclose information to comply with legal obligations, court orders, or directions from government regulatory bodies. This includes reporting related to anti-money laundering (AML) and counter-terrorist financing.
4.3 Business Transfers
In the event of a business merger, acquisition, or sale of assets, your information may be transferred to the relevant parties. We will give you advance notice in such circumstances.
4.4 For Protective Purposes
Information may be disclosed to protect the rights, property, or safety of fb899 or our users, particularly in cases of fraud or cybercrime.
Cookie Policy
The fb899 website uses cookies and similar tracking technologies to operate smoothly and to improve your experience.
5.1 Types of Cookies
- Essential cookies: Necessary for maintaining login sessions and core functionality.
- Performance cookies: Used to monitor and analyse website performance.
- Functionality cookies: Used to remember your preferences such as language and region.
- Analytics cookies: Used to understand site usage patterns and to improve services.
5.2 Cookie Controls
You can disable non-essential cookies by changing your browser settings. Please note that disabling certain cookies may prevent some features of the site from working properly.
Data Security Measures
fb899 applies industry-standard technical and organisational measures to protect your information. Our security framework includes:
- SSL encryption: All data transferred between you and our servers is encrypted using SSL (Secure Socket Layer) technology.
- Database encryption: Sensitive stored data, such as passwords and payment information, is stored using strong encryption methods.
- Access controls: Only authorised personnel can access personal information, and all access is logged.
- Two-factor authentication (2FA): Additional verification is in place for sensitive account activities.
- Regular security audits: Our systems are regularly tested by independent security experts.
- Firewall and intrusion detection: Advanced measures to detect and prevent unauthorised access attempts.
While we take every precaution, no method on the internet is 100% secure. Keep your password confidential and avoid logging in from unfamiliar devices.
Data Retention Period
fb899 retains your information only for as long as it is needed or required by law. General retention principles:
- Active accounts: All relevant information is retained for as long as the account remains active.
- Closed accounts: Even after an account is closed, information is retained for a specific period as required by legal and regulatory obligations.
- Financial transaction records: Retained for a longer period in accordance with anti-money laundering regulations.
- Communication records: Customer service communications are retained for a defined period.
Once the retention period ends, information is securely deleted or anonymised.
Your Rights
You have several important rights regarding your personal information:
8.1 Right of Access
You have the right to know what information we hold about you and to receive a copy of it.
8.2 Right to Rectification
If any of your information is inaccurate or incomplete, you have the right to have it corrected. You can do this through the account settings section or by contacting us.
8.3 Right to Erasure
In certain circumstances you have the right to request that your information be deleted. However, some information may not be possible to delete due to legal obligations.
8.4 Right to Restrict Processing
In certain cases you may request that the processing of your information be limited.
8.5 Right to Object
You may object at any time to receiving marketing communications and opt out of such communications.
To exercise any of the above rights, contact us at [email protected].
Third-Party Services and Links
fb899 may use software from game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe. These providers follow their own privacy policies and are responsible for their own data practices.
Where our platform contains links to third-party websites, fb899 is not responsible for the privacy practices of those sites. We encourage you to read the privacy policy of any third-party site before visiting it.
Payment partners — bKash, Nagad, Rocket, and Upay — operate under their own security and privacy frameworks. When completing a transaction, you may be temporarily redirected to their services.
Protection of Payment Information
The security of financial transactions at fb899 is our highest priority. How we handle payment information:
- All financial transactions are completed via SSL encryption.
- Full bKash, Nagad, Rocket, or Upay account numbers are not stored on our servers — only masked digits are retained.
- Every deposit and withdrawal request is processed after identity verification.
- The minimum deposit amount is ৳500 and the minimum withdrawal amount is also ৳500.
- Withdrawals are generally completed within 1 hour.
- If an unusual transaction is detected, we may contact you for additional verification.
If you notice any unauthorised transaction on your account, notify us immediately through our 24/7 live chat support.
Protection of Minors
fb899 strictly provides services only to individuals aged 21 and above. Creating an account or using the platform by minors (under 21) is strictly prohibited.
We verify age at the time of registration, and if any account holder is suspected to be a minor, we immediately suspend that account and conduct a necessary investigation.
fb899 does not knowingly collect personal information of any child or minor. If we learn that information of a minor has been collected, we will promptly delete it and close the associated account. Parents and guardians are requested to monitor their children's digital activities.
Read our Responsible Gaming Guidelines to learn more.
Changes to Privacy Policy
fb899 may update this privacy policy from time to time. Reasons for changes may include:
- Changes in legal or regulatory requirements
- Introduction of new services or technology
- Improvements to security practices
- Clarifications based on user feedback
For significant changes, we will send a notification to your registered email address or display a notice on the platform. The date of each update will be noted at the top of this page under the "Last Updated" section.
Continued use of fb899 after any changes will be considered as your acceptance of the updated policy. If you do not agree with the new policy, you have the right to close your account.
Contact Us
Contact us for any questions, concerns, or requests to access information related to this privacy policy:
- Email: [email protected]
- Live Chat: 24 hours, 7 days a week — support available in Bengali
We strive to respond to all privacy-related requests as promptly as possible. We will process your request after verifying your identity.
You can also find more information about fb899 on our About Us page.